Chris McLain is the CEO of Home Energy Services Ltd, spun off from EON, as far as I can tell.
HES was supposed to service my boiler on Monday the 16th of June last but the engineer said he couldn’t find a parking space, according to the wonderful Zoe, someone who obviously cares at HES.
She called me back pronto and said the engineer couldn’t be arsed to try to park again so my boiler would have to wait until the 1st of July to be serviced.
Zoe was obviously cool but Mr Chris McLain obviously doesn’t give an arse about his customers, inherited from EON. We await to hear from the spun off company and hope Chris McClain doesn’t get a knighthood for no services to old people! ♣
I blame the lorry at the bottom of your garden, Mike. When you do see McLain, give him a proper Letting of your Meindl. A storm in a teacup! Anyhoo, you won’t be needing a boiler before July, init? Gi’ me regards to Zoe!
3 months no mike magee last winter, was dat nose cold,ehhhh….so signed up for news letter karlks Bad mustn’t live without. semi accurate has Microsoft rant to beat Vole train, today. back to Ye ‘ole daze.
sky lake is focusing, ummmm, 10 nm in year. finally past haswell. security works on windows 8 if leave setting as installed. 0 viruses each day. wow, try pc tune up for real slam dunker….
thunks aussee’ truck is forgein agent, from central continent, can’t be swaz Nazi, oh my….
At least your problem was in the middle of a good summer. My boiler was serviced by HES on 22nd January 205 and on 6th February things started going wrong. First the hot water failed and still hasn’t been fixed after 3 visits and the heating itself failed on 12th February with no visit yet from a plumbing monkey. Today is 23rd February. We have made numerous phone calls with promises that they will call back but no call back ever takes place. They are a total dead loss.
I feel your pain! I have had nothing but grief and hassle from HES. Any idea how to contact Christopher McLain directly as I have sent 3 emails to their customer services since the 17th of Feb and have not had one reply!!
We got our boiler fully up and running after 3 weeks. I used this e-mail address to make a written complaint email@example.com on the Monday afternoon and had a man out that evening. In the end we had to play our ace card, we had just received a letter saying that my wife’s bladder cancer treatment was about to resume, and this requires that she has to have proper washig facilites at home after each hospital visit. As soon as this was explained to HES it was as if a bomb had gone off under them. By the way Mad Mike, Christopher McLain is 50 (companies house info) so the person in the Hi-Vis jacket looks too young and if you click on the photo a different name is shown as the JPEG file name. Don’t want you to be sued for defamation of character.
i,ve had nothing but trouble since hes serviced my boiler june 2014 due to renew did not renew still had ongoing repair problems contacted them 3days ago they said i had cancelled my contract no such thing just have not renewed they have caused so much damage to my boiler do not know what to do cannot get any reponse from hes because they will not tal to me because i am no longer a customer any advise would be grateful mr m wood
My parents have been treated shocking by these. 2 pensioners, 1 with chronic lung disease – left with no heating or hot water for 18 days during Britains coldest spell in Jan. They fail to take ownership that they did not follow basic checks (manual states L9 fault check pump) they did not until 18 days later!!! Then refused to acknowledge or accept they were at fault! Offered 2 months free payments! The best was yet to come – the concluding investigation stayed they had never actually been without the use of hot water or heating!!!! So basically they have lied to cover up then accused my parents of lying – furious would be an understatement!!!