Daily Archives: January 15, 2009

BT: It’s a zombie firm

I JUST moved into a gaff (place) in Oxford and British Telecom (BT) decided to make my life a nightmare.

Rather than just reconnect me to the line here, BT decided to subject me to the most Byzantine nightmare possible.

When I ordered the BT broadband, the lass I spoke to said that she would need to send out an engineer at a cost of £125 plus pre-Gordon Broon VAT.

I explained to her that the line was already there, but she insisted no, ni, it was not. On commission?

Worse was to come, or rather not come. The “virtual engineer” never arrived, and the phone rang at 11:30 the morning the “man” or “woman” was to have arrived.

I had been connected! The same day, a “welcome pack” delivered by Parcel Force was to have arrived and didn’t.

How the hell does BT get away with this scam over and over again? Four days later the BT router arrived. By then I was already connected.

I spoke to several very nice BT people trying to get connected. I  think  a refund will be coming my way. It’s a scam. BT should be bashed about the head over and over again. BT Zombies.